Anxiety, Depression, El Paso, Panic Attack, Texas

Evalynn and SDIT Oreo

From our super trainer, Terry, in El Paso, who is working with Evalynn and her SDIT, Chihuahua “Oreo”! Evalynn suffers from severe anxiety, depression, and panic attacks. Terry is GOOD – Chihuahuas are not the easiest breed to train as Service Dogs, but he is doing a wonderful job and we are proud of both him and Evalynn!

Terry writes:

Today, Evalynn, Oreo and I trained at a restaurant in El Paso Texas – the Corner Bakery. Evalynn & Oreo’s first restaurant exposure went quite well! Oreo displayed a little uneasiness when we first arrived at the restaurant; realistically that is normal behavior. First exposures always take some getting used to. I will say that about fifteen minutes upon our sitting down, Oreo was more at ease, and started to sit and lay down while we were eating. There were continuous distractions in the busy restaurant, but Oreo was at ease with the distractions! When Evalynn proceeded to the restroom, Oreo did not whine or pull to accompany her, but Oreo kept an eye out for her until she returned to her seat. One of the major distractions in the restaurant was that there were other dogs in the place; that did not seem to faze Oreo at all! Keep up the good work Evalynn & Oreo!

PTSD, San Antonio, Texas, Veteran, Wounded Warrior

Wounded Warrior Paul and Bobby

Laurie had her first training session with Wounded Warrior Paul, who suffers from PTSD and other disabilities. Paul had started training his GORGEOUS Standard Poodle, “Bobby”, with a trainer before, but that trainer moved. So, Bobby and Paul have a lot of the basic training skills down pat, and they are a joy to work with.

Paul, unfortunately, was working successfully with Time Warner Cable in a cubicle, but when he mentioned that he would be bringing his Service Dog to work with him once fully trained, Human Resources said that they would NOT make accommodations for his Service Dog!! Paul had many meetings with the supervisors there in Human Resources, patiently explaining his rights and the fact that having Bobby there would not cause any disruptions but would help him during difficult calls from customers – but they denied him over and over! Luckily, Paul taped these conversations and I was able to listen to them. It took everything Paul had to calm his anxiety and PTSD during these sessions – he was practicing deep breathing – and even though everything the HR people were saying was against the law, Paul kept his calm. I was so proud of him – and SO angry with Time Warner! Paul has hired a lawyer to help him sue for discrimination, which is the absolute right thing to do – and I will be happy to help him after hearing the completely uneducated and uninformed way that the HR department treated him and Service Dog rights.

Paul is no longer working for Time Warner because of this, which makes things very difficult for his budget. However, he has a wonderful attitude and a clear, smart head – I hope that he triumphs in this case, and we will continue training “Bobby” – which will undoubtedly be a breeze! They have such an amazing bond!

Anxiety, Experience, Fibromyalgia, Mobility, San Antonio, Texas

Natalie and Pearl

Laurie had her first training session with Natalie, and her yellow Labrador, “Pearl”. Natalie is barely 30, but has endured over 20 surgeries in her lifetime. She has severe Rheumatoid Arthritis, and has many other autoimmune diseases that keep her in constant pain. She has to get bi-monthly infusions that have side effects similar to chemotherapy, so she is always feeling quite ill. However, she manages to take care of her dear father, who is deaf and has the beginnings of Alzheimer’s. They live off of meager disability payments each month despite their severe illnesses, but they have a passion for stray dogs – they have six right now that have over the years just shown up at their door. They pay for the dogs and all their shots and upkeep before they pay for their own food. It’s a sad situation, but somehow, they’ve made it work so far.

Laurie writes:

I initially went over to train Natalie’s dad’s “buddy” first as a hearing dog, but they decided that Natalie needed a dog for mobility more importantly. Luckily, Pearl, who showed up at their door about 2 years ago all skin and bones, is tall and strong enough to offer that mobility.

We had our first session at PetSmart. Natalie was there with Pearl, and her father came with his pup. I could not believe how well-behaved Pearl was! They initially had her on a harness, but Pearl could still pull Natalie, who has to use a cane, walker, or wheelchair to get around do to her many leg surgeries. So, we put on the right collar for Pearl, and she began heeling perfectly! We went all through PetSmart – Pearl acted as if she had been doing this for years! Natalie had her walker, and Pearl learned to maneuver with it just perfectly. Pearl was kind and gentle with other dogs, with children (would go into an automatic “sit”), with male and female adults, and never barked once. Pearl was not distracted by any noises I created, and was not even distracted by the cats there or the birds. She can “sit”, “down”, “stay”, “heel”, “control load and unload” into and out of the car, “wait” at doors, “leave it” (although she really didn’t focus on anything but Natalie), and she was fine with me taking her for a walk, too.

I showed Natalie how to use Pearl’s shoulders to brace when Natalie was having difficulty getting up from sitting positions or sitting down. Pearl also started learning “covers”, and responded very well. I also showed Natalie how to walk with Pearl if she didn’t have access to a walker by using Pearl as a brace against her leg.

All in all, it was an incredible first session for a dog that had never done any training outside the home! The session lasted quite a while, but Natalie’s dad was very patient and just strolled around the store with his scruffy little buddy! This team will pass the Public Access Test soon. We will need to work on “sit/stay” and “down/stay” quite a bit more, as Pearl wants to be near Natalie, but I don’t think this will take long. We also practiced tying Pearl to a shopping cart and Natalie used that while I took her walker, and Pearl navigated forward and backward and around tight corners extremely well!

Anxiety, El Paso, Military, Panic Attack, PTSD, Texas, Veteran, Wounded Warrior

Wounded Warrior Tonya and Bella

From our excellent trainer, Terry, in El Paso, who had his second session with Wounded Warrior Tonya and her SDIT, Yorkshire Terrier “Bella”! Tonya suffers from PTSD, severe anxiety, and panic attacks.

Terry writes:

“We started today’s session at the park, reinforcing the basic commands “sit”, “down”, “avoiding noise distractions”, and “six foot recall on lead”. Next, we moved to a store setting for the initial exposure to a public place with both Tonya and Bella. The key to success is repetition; doing it the same way, at a particular time, with the same commands, and performing the exercises correctly over and over until they are consistent. One of the key factors is, practice-practice- and more practice! Our overall session went quite well! I could tell that Tonya and Bella are putting a lot of time into their practice sessions. Keep up the good work, and success will surely come during test time!

Anxiety, Military, San Antonio, Texas, Veteran, Wounded Warrior

William and SDiT Justiz

From our wonderful trainer, Beverli, who had her third session with Wounded Warrior, William, and his Louisiana Catahoula Leopard Dog/Beagle mix, “Justiz”. William suffers from PTSD and anxiety.

Little is known about the Louisiana Catahoula Leopard Dog – and since I, Laurie, have one straight from Louisiana (when we ere stationed at Barksdale AFB), I’d like to take a moment to talk about this amazing breed.

The Catahoula Cur is an American dog breed named after Catahoula Parish, in the state of Louisiana, in the United States. After becoming the state dog of Louisiana in 1979, its name was officially changed to Louisiana Catahoula Leopard Dog. The breed is sometimes referred to as the “Catahoula Hound” or “Catahoula Leopard Hound”, although it is not a true hound, but a cur. It is also called the “Catahoula Hog Dog”, reflecting its traditional use in hunting wild boar. As a working dog, Catahoulas have been bred primarily for temperament and ability rather than for appearance. As a result, the physical characteristics of the Catahoula are somewhat varied.

Catahoulas are highly intelligent and energetic. They are assertive but not aggressive by nature. Catahoulas in general are very even-tempered. Males tend to be more stubborn than females, but Catahoulas are very serious about their job if they are working dogs. They make a good family dog, but will not tolerate being isolated, so interaction with the dog is a daily requirement. When a Catahoula is raised with children, the dog believes that it is his or her responsibility to look after and protect those children. Many owners will say that the Catahoula owns them and they can be insistent when it’s time to eat or do other activities. Catahoulas are protective and a natural alarm dog. They will alert one to anything out of the ordinary.

This tough yet strikingly beautiful dog can have a spotted, brindle, solid, or patched coat of many colors. Other outstanding physical characteristics are his webbed feet, which allow him to swim well and work in soft, marshy areas, and his eyes, which may be blue, green, brown, or amber. Some Catahoulas have eyes that are each a different color or “cracked” eyes: two different colors within the same eye.

Befitting their heritage as herding and driving dogs, Catahoulas are wary of strangers. They’re protective of their families and opinionated about who is and isn’t trustworthy. People who live with them say they’re excellent judges of character.

Expect to provide this hard-working and independent dog with at least an hour of strenuous exercise daily as well as firm guidance during training. When their exercise and leadership needs are met, Catahoulas are loving, calm, and dedicated companions.
Well, we (Laurie and Joey) have a Catahoula, and she is the goofiest, most friendly and loving dog we could imagine. She is like a clown! She is extremely energetic, however, so training does need to be started early!

OK – onto the write-up! Sorry, Beverli! Beverli writes:

“This was our third training session, and we had it at PetSmart. Today, we worked on fine tuning Justiz’ heel, as well as trying to work on sit/stay. She did much better with “leave it” today!
Today, we allowed Justiz to “cover” when she felt she needed to for William’s sake, which she naturally does, and we talked about William’s anxiety and how to work through it step by step with desensitization and having William rely on Justiz to be there for him.

Justiz still needs work on her ‘stay’, but she seemed to stay much calmer with all the smells and sounds in Petsmart, and she ignored the parakeets MUCH better on this trip!

Homework given for the next session was working more on sit/stay ON leash. Justiz is so bonded to William, she still really wants to get up and follow him as soon as he moves away from her.
I must say – I’ve never seen a dog so eagerly, tirelessly and naturally work for her handler. Justiz is SO in tune with William’s feelings and energy. She makes me realize and appreciate a dog’s abilities even more than I have before.”

What a beautiful sentiment, Beverli. Thank you.

Anxiety, Bipolar, Depression, San Antonio, Texas

Ossie and Hua Hua

From our brilliant trainer, Brian, who had his first session with Ossie and his new SDIT, German Shepherd, “Hua Hua”. Ossie suffers from severe anxiety, depression, and bipolar disorder.

Last week Brian met with Ossie and Hua Hua at the foster’s home to introduce the two to find out about handler/team compatibility, equipment testing, rapport instruction, and the final adoption of SDIT Hua Hua!

Homework given was simply to have Ossie and Hua Hua establish rapport and bond for at least one week, with no training. Let’s hope it works out!

UPDATE: “Hua Hua was officially adopted the other day! Her new handler Ossie was in love from the minute they met, and Hua Hua was eagerly taking food and loved being caressed off the bat! Hua Hua is a bit camera shy, so it looks like I’ll be sneaking pics from my phone from now on! Picked up a crate, martingale collar, food, oatmeal shampoo and Advantix on the way home… awesome experience with two beings that deserve each other!

Fibromyalgia, Mobility, San Antonio, Texas

Natalie, and her yellow Labrador, “Pearl”

Laurie had her first training session with Natalie, and her yellow Labrador, “Pearl”. Natalie is barely 30, but has endured over 20 surgeries in her lifetime. She has severe Rheumatoid Arthritis, and has many other autoimmune diseases that keep her in constant pain. She has to get bi-monthly infusions that have side effects similar to chemotherapy, so she is always feeling quite ill. However, she manages to take care of her dear father, who is deaf and has the beginnings of Alzheimer’s. They live off of meager disability payments each month despite their severe illnesses, but they have a passion for stray dogs – they have six right now that have over the years just shown up at their door. They pay for the dogs and all their shots and upkeep before they pay for their own food. It’s a sad situation, but somehow, they’ve made it work so far.

Laurie writes:

I initially went over to train Natalie’s dad’s “buddy” first as a hearing dog, but they decided that Natalie needed a dog for mobility more importantly. Luckily, Pearl, who showed up at their door about 2 years ago all skin and bones, is tall and strong enough to offer that mobility.

We had our first session at PetSmart. Natalie was there with Pearl, and her father came with his pup. I could not believe how well-behaved Pearl was! They initially had her on a harness, but Pearl could still pull Natalie, who has to use a cane, walker, or wheelchair to get around do to her many leg surgeries. So, we put on the right collar for Pearl, and she began heeling perfectly! We went all through PetSmart – Pearl acted as if she had been doing this for years! Natalie had her walker, and Pearl learned to maneuver with it just perfectly. Pearl was kind and gentle with other dogs, with children (would go into an automatic “sit”), with male and female adults, and never barked once. Pearl was not distracted by any noises I created, and was not even distracted by the cats there or the birds. She can “sit”, “down”, “stay”, “heel”, “control load and unload” into and out of the car, “wait” at doors, “leave it” (although she really didn’t focus on anything but Natalie), and she was fine with me taking her for a walk, too.

I showed Natalie how to use Pearl’s shoulders to brace when Natalie was having difficulty getting up from sitting positions or sitting down. Pearl also started learning “covers”, and responded very well. I also showed Natalie how to walk with Pearl if she didn’t have access to a walker by using Pearl as a brace against her leg.

All in all, it was an incredible first session for a dog that had never done any training outside the home! The session lasted quite a while, but Natalie’s dad was very patient and just strolled around the store with his scruffy little buddy! This team will pass the Public Access Test soon. We will need to work on “sit/stay” and “down/stay” quite a bit more, as Pearl wants to be near Natalie, but I don’t think this will take long. We also practiced tying Pearl to a shopping cart and Natalie used that while I took her walker, and Pearl navigated forward and backward and around tight corners extremely well!

Anxiety, Austin, Depression, PTSD, Texas

Madeline and SDIT, American Staffordshire, Hera

From our dear trainer, Emmett, in Georgetown, who is working with Madeline and her SDIT, American Staffordshire, “Hera”. Madeline suffers from PTSD, anxiety, and depression.

Emmett writes:

“This was my fourth session with Madeline and beautiful “Hera”. Today, we went to Target, and worked on getting Hera to “cover” Maddie both in front and behind to help keep Maddie calm in stressful or crowded situations. We also worked on having Hera look back on cue to give Maddie a better sense of security when she is walking alone. Finally, we worked on Deep Pressure Therapy. This was the task we worked on the most today. It was the hardest for Hera to catch on to, but it is very important to help someone when they are feeling anxious.

In addition to disability-related tasks, we worked on Hera’s “sit/stay” and “down/stay”. Hera performs a beautiful “sit/stay”, but her “down/stay” could use some work.

This was Maddie and Hera’s first session after a long break with central Texas trainer, Jackie, who has moved to a different territory to cover. Hera and Maddie seem to have made significant progress since then, which means they have been working hard during the break!

Hera knows “down”, “sit”, “stay”, “leave it” (her record is 15 minutes for leaving dropped food), “controlled exit and entry into and out of a vehicle”, “heel”, and avoiding distractions. When they are out together, Hera’s sole focus is on Maddie. They have a wonderful bond.

For homework, Maddie and Hera will be working on “cover”, “check”, and DPT as well as Hera’s “down/stay”. At the next session, we will be conducting a mock Public Access Test so that Maddie and Hera can get a feel for the process.

Anxiety, Military, PTSD, San Antonio, Texas, Veteran, Wounded Warrior

Wounded Warrior William and SDiT Justiz

From our lovely trainer, Beverli, who had her second training session with Wounded Warrior, William, and his SDIT, Catahoula/Beagle mix, “Justiz”! William suffers from PTSD and severe anxiety.

Beverli writes:

“Today, we had our second training session at Petsmart. We worked on heeling in public amidst all the Petsmart distractions, with having Justiz keep his focus on William, as well as random “stops”, sits, and “leave it” when encountering other dogs in the store. Justiz NATURALLY covers, both in a sit, and when standing! She seems to know exactly how much pressure to put on her handler to make William feel safe. So we allowed her to do this, while talking about why she’s choosing to cover, and helping him recognize how he’s feeling.

Justiz is so in tune with William, that she has a hard time with “stay”. She just wants to be as close to him as possible, so this will need lots of extra attention when William walks away from Justiz – but overall, the reasoning is understandable.

This was our first session outside of their home, so today was about getting a baseline for Justiz’ manners and training in public.
Homework given for William and Justiz to work on was to start “fetch”, “target touch”, and “sit/stay”.

ADA Rights, Anxiety, Denied Service, Experience, Military, PTSD, Wounded Warrior

American Airlines Update

THIS IS IN HONOR OF WOUNDED WARRIOR CHRISTOPHER WILLIS. HE DESERVES EVERYTHING AMERICAN AIRLINES HAS TO GIVE HIM FOR ALL HE HAD TO ENDURE – AND HOPEFULLY, HIS EXPERIENCE WILL HELP MAKE CHANGES WITH AMERICAN AIRLINES!!!!

July 10, 2015

Dear Ms. Gawelko:

On behalf of American Airlines and US Airways, thank you for contacting us. I’m sorry that I was unable to reach you by telephone earlier today.

The travel experience you’ve described is regrettable, and we apologize for the difficulties Mr. Willis encountered. Our intention is to offer the best travel experience possible. The details you have provided indicate that we have failed to meet our intentions.

I have documented your displeasure with how we enforce our policies as they relate to service animals and emotional support animals and will ensure your comments are forwarded to the appropriate managers for internal review. Our job in Customer Relations is to listen to passenger’s issues and concerns and give each a code for reporting purposes. Feedback of this nature is vital, and will be used in an effort to improve our service.

This method has proven very successful; in fact, many of our current policies, procedures and positive changes are a direct result of customer feedback.

Given the privilege of serving Mr. Willis again, I am confident we can provide him more satisfying travel experience. Thank you for taking the time to speak to us on his behalf.

Sincerely,

Kale K.
Customer Relations
American Airlines