Category Archives: Experience

Anxiety, Experience, Texas

KayCee and Charlie’s Video

A wonderful update from our past client, KayCee, who suffered with anxiety, and her Service Dog, Charlie!! She writes:

Hi, Laurie! Today it has officially been one year since Charlie and I met and he came to live with us! He has done a great job for me so far, and he will keep doing so until his replacement is old enough to take his place (she’s only 7 months old right now.) Anyways, I made a video of all of our memories and photos of him throughout this past year and I thought you might be interested to see some of how he’s doing.

Much Love,
KayCee and Charlie

What a beautiful video tribute to her journey with Charlie!!!! Try to fast forward to the wonderful pictures of KayCee and Charlie, Charlie with KayCee’s mom, etc. The ones of them together are beautiful. The music is perfect!!!

Air Force, Experience, Military, San Antonio, Texas, Veteran, Wounded Warrior

Wounded Warrior Jamie and SDiT Zulu

HA! I put Wounded Warrior, amazing Jamie, and her SDIT, Zulu, through the fun part of training today at Walmart! Zulu has been at Petsmart, HEB, and other stores, where he knows every command perfectly. He can walk tied to the shopping cart, do meet and greets, sit, down, sit/stay, down/stay, controlled entry and exit in and out of a car and building, heels perfectly – Jamie, still active duty – has done an AMAZING job with Zulu. It’s truly beyond belief. Either Zulu was trained in another life, or Jamie is just that good! As a team, they function perfectly. Covers, come, leave it – you name it, they can do it.

So this time, I rode into training in the motorized shopping carts to greet them at Walmart. Jamie laughed and Zulu’s huge beautiful ears perked up and he did that adorable “head tilt” he does when he is seeing something new and strange! We immediately started walking together, and Zulu wasn’t fazed by the electric cart. He was shaking a little bit because there were SO many people at this hour, but with constant reassurance from Jamie and I and treats when Zulu started to get acclimated, it was a breeze!

Of course, I made Jamie sit in the cart after Zulu got used to it, and she tied his leash at the perfect length so Zulu could heel safely. Zulu quickly adjusted to this new contraption – even when Jamie backed it up and it made that “beeping” noise. We navigated small aisles, and Zulu adjusted his body to the changes in direction and went through narrow spaces without hesitation. I created as many distractions as I could – bouncing balls, a hula-hoop, the large screen TVs, children’s toys, opening and closing the freezer doors with Zulu’s head close to the “whooshing” noise, etc. We did sit/stays and down/stays in the back, and even the Walmart employees were astounded! Zulu stays right by Jamie’s side off leash, and will “cover” naturally.

We finished by sitting at McDonald’s to see how Zulu would do with all the smells and people. He preferred to sit close to Jamie’s side, but away from any possible traffic.

The most beautiful thing happened, too. I was SO glad Jamie got to witness it. A couple came up to us with a little girl in the seat area of a shopping cart. They were watching the training, and asked if a Service Dog could help their adorable daughter, who was sadly born with a condition that left her with only half of her brain. The couple explained that she only responds to certain things and says minimal words – but she loved dogs. She kept holding her little arms out as if she wanted to touch Zulu, and she had the biggest smile on her face. With the parents’ permission, we had Zulu jump up to put his paws on the cart and let the little girl pet Zulu – and Zulu covered her with kisses!! We spent some time talking with them about how a Service Dog could help her, and they were so happy! At the end, the little girl actually said “doggie” the best way she could! It was a tear-jerking moment; one that had a tremendous effect on Jamie. Jamie will hopefully come onto our team as a trainer – she’s that good and has a heart of gold.

Oh – and Jamie will be attending a birthday party for her nephew who loves everything Ninja Turtle, so of course, we had to try on Ninja shirts on Zulu and even a turtle shell costume!!

We will be performing the Public Access Test next week!

ADA Rights, Anxiety, Denied Service, Depression, Experience, Medical Alert, San Antonio, Texas

Rita and SD Serene Denied Access

The below was sent to local news networks:  (See the news stories at the end of this blog)

“My name is Laurie Gawelko, M.S., and I am the CEO and Founder of Service Dog Express, LLC, in San Antonio. We train rescue dogs to become Service Dogs for Wounded Warriors and civilians with all disabilities except for the blind. We opened in 2011, and have 21 trainers. We have paired over 300 clients with Service Dogs through professional training since our inception.

I am writing with the hope that you will follow up on this very important news about a restaurant that denied access to one of our clients with several severe disabilities. I have called the restaurant several times to try and get their side of the story, but they have not returned my call. My client actually had to go to Emergency Room after the incident because her blood pressure was raised to extremely dangerous levels.

Ms. Rita Abrego and her Service Dog, Selene, went to Herradero Mexican Restaurant with her daughter and a friend and were ordered immediately to leave by the owner because the owner claimed he is “allergic to dogs and dogs are not allowed in the restaurant”. They actually told her to put the dog in the car. Ms. Abrego attempted to explain that Selena (wearing her clearly marked Service Dog vest) is allowed at any public place according to ADA law, to no avail. The owner also instructed her servers not to serve her.

Ms. Abrego then called the police and filed a report, but the police said there was nothing they could do because it was private property. Police report # 20150164772. The police, who usually know ADA law, did not know this law. The restaurant is not considered private property. Service Dogs are allowed ANYWHERE except military installations and places of worship unless they agree to have them there.

The police did see that Ms. Abrego was getting extremely red in the face and sweating profusely and shaking, and offered to escort her to the ER. She had her friend take her instead, because she was so appalled by the police’s lack of awareness of ADA law regarding Service Dogs.

I would TRULY appreciate it if you would consider doing an investigative story on this, which would include mentioning the restaurant that refused my client.

With my assistance, Ms. Abrego is also going to follow through with trying to sue the restaurant.

Thank you.

KSAT: Woman denied service at restaurant because of Service Dog

WOAI: Woman denied service for bringing Service Dog to restaurant

 

Army, Experience, Military, PTSD, San Antonio, TBI, Texas, Veteran, Wounded Warrior

Ryan and beautiful “Carl”

What a WONDERFUL meet and greet and adoption with Wounded Warrior, Ryan, and beautiful “Carl”, who has been so lovingly fostered for quite some time by Sandra. Sandra has been working with Carl on fine-tuning his commands (she can bring him to work because she works at Petco headquarters).

I first met Carl a few months ago – and could NOT believe this is the same dog! Carl was wonderful then, but when we all drove out to meet Carl’s new dad, Ryan, I was literally astounded at how much Carl had learned!! He could almost pass his Public Access Test now, he knew every command so well thanks to Sandra’s amazing training!

Ryan and Carl instantly fell in love! Ryan, a big, strong, tall man who suffers from PTSD and TBI had EVERYTHING ready for Carl – bought the perfect leash, vest, collar, tags, patches, and had read the manual through and through as was clearly evident as we went through basic commands and he caught on so quickly!! Ryan will be a perfect “battle buddy” for Ryan – one game Carl just loves is tug of war – and being a pit, Carl is strong! But Ryan is even stronger!! Ryan was smiling ear to ear after playing and getting to know Carl, giving Carl tons of love and pets. Carl took to Ryan right away.

Ryan manages a very large warehouse and has his own office, so Carl will be able to run around the warehouse or sit in the comfortable little nook Ryan already created for Carl. Ryan has a very strong knowledge of dogs, and it was evident by how quickly he was able to learn and mimic the commands I showed him – no evidence of TBI there!! They walked outside alone together, and Carl heeled perfectly.

Ryan gave a beautiful donation to Sandra for all her hard work – something he didn’t have to do – but he was so appreciative. Ryan is so much fun to talk to – he’s got a wonderful sense of humor and can’t wait to play with Carl and wrestle around – but only after the work day is done! Ryan also read the training manual so thoroughly, and with three children, he clearly grasped the concept of Carl being HIS dog – but 25% of the time, he can just be a family dog.

Ryan has a convention to drive to for three days, and there will be hundreds of people there – something that would ordinarily be overwhelming for Ryan. He now feels so much better knowing Carl will be by his side – and I explained that he needs to focus on Carl if his anxiety starts building too much. Ryan even called the Hyatt ahead of time to let them know Carl will be staying there overnight with him, and they welcomed Carl with open arms! This three days together will be a perfect bonding time for the two of them!

We will start formal training when Ryan returns!

BEST WISHES, CARL AND RYAN! THANK YOU SO MUCH FOR ALL YOU DID, SANDRA!!!!!!!!!!

Anxiety, Army, Experience, Military, San Antonio, TBI, Texas, Veteran, Wounded Warrior

SO HAPPY FOR JAMES AND SADIE

The meet and greet with Wounded Warrior, James, and Sadie, the fully-trained Service Dog generously donated by her former owner, Kendra, in New Jersey, couldn’t have gone any better! There was an absolutely instant bond between James and Sadie. James was at home with his wife, Gina, and their son. They were so impressed with Sadie’s beauty, and I showed them a bunch of commands that Sadie knew, then had James repeat them. Sadie was perfect! She even loved playing with their puppy, “Colby”, and Sadie wasn’t fazed by their three cats. James was SO happy! Much thanks to Jill, who fostered and worked with Sadie to get over her separation anxiety from Kendra, and took Sadie all over – even to the rodeo – where Sadie just sat there cool as can be! The whole family was overcome with joy at this gift for James, who is just now seeking treatment for his TBI resulting from 25 years in the military (he is still active duty) and his over a dozen major concussions. We wrote down all commands so that he always has something to refer to, went over feeding and potty schedules, brought some extra bags of Sadie’s hypoallergenic food, toys, bed, etc. We took a walk outside with Sadie, and she heeled wonderfully with James. He couldn’t be happier! I think his favorite (well, certainly my favorite) command is “Sadie – LOVE” – where Sadie would go up to James and put her paws on him, wrap her arms around his neck, and slather his face with kisses!

James has already taken Sadie to work at San Antonio Military Medical Center, where everyone has fallen in love with her. He said his anxiety levels are already so decreased with Sadie by his side! And, since he works on one of the floors as a case manager, he will be able to share that love with all his patients!

Kendra, Sadie’s former owner, and her mother, Lori, who flew Sadie in from New Jersey, are so happy that we found just the perfect person for Sadie. I have no doubt Sadie will continue to have the very best life possible – a huge backyard to run and play in, and a loving, supportive family that will do anything for her. Since Kendra had a TBI and anxiety, Sadie’s knowledge of when symptoms start to come on will easily transfer over.

James and I will continue training together out in public until they are comfortable – but it won’t take long! The first night, when it was time for bed, Sadie was already cuddled up in James’ sleeping spot! That’s something his wonderful wife, Gina, will have to adapt to!! I have no doubt that Sadie will alert to James’ almost nightly night terrors, and will take wonderful care of him – she was already doing covers from the front and back by the time we left about 3 hours later.

THANK YOU DEAR KENDRA FOR THIS LIFE-ALTERING GIFT YOU HAVE GIVEN ANOTHER AS YOU CONTINUE TO HEAL, KNOWING THAT SADIE’S LOVE OF WORK IS MORE THAN YOU NEED NOW THAT YOU ARE GETTING BETTER!!!

SO HAPPY FOR YOU JAMES AND SADIE

Experience, Marine, Military, Self Training, Veteran, Wounded Warrior

Update from Wounded Warrior Andrew and SD Mozzie

From our dear client, Wounded Warrior Andrew, who adopted and trained with “Mozzie” (formerly “Ozzie”). They passed their Public Access Test a little while ago, and now Andrew is back home in Maine. He wrote this wonderful update!

“Hello!

Thought I’d update you with how Mozzie and I are doing (very well together!).

He’s enjoying the snow like *crazy*, and we leave in two weeks to begin our Appalachian Trail hike for the summer. We’ve been hiking a few days a week in our own, each of us wearing our training weight, and he absolutely *loves it*.

If you’d like to follow us as we hike this summer, I’ll be posting on my website (http://www.bemental.me/trail-journal/).

I hope you are all doing well!
Andrew & Moz

Anxiety, Austin, Experience, PTSD, San Antonio, Texas

Update from beloved client, Emmett

A meaningful, short update from beloved client, Emmett, who suffers from severe PTSD and anxiety. He and his Service Dog, Daphne, have a bond that is truly unbelievable.

“Hey Laurie, just wanted to send you an update. Going to work and class has been difficult lately. I’ve been having some neurological issues and small seizures. Daphne hasn’t left my side though. Normally, she will get up and lay elsewhere when she gets hot, but after I seize up she lays with me until I want to move around again. She’s been a big support.”

Army, Experience, Military, San Antonio, Self Training, TBI, Texas, Veteran, Wounded Warrior

Kendra’s selfless act

Here are some bittersweet pictures of the day Kendra, our client from New Jersey, and her mother flew in with TBI and PTSD trained Service Dog Sadie, so that they could hand her off to a client that needed her more than Kendra now that she is recovering. It was a very, very difficult day for Kendra and her dear, loving mother – but they knew in their hearts that there was someone out there who could fully utilize Sadie’s amazing skills. Sadie is staying with the most wonderful foster – Jill – and will be meeting her hopefully new “dad” with PTSD and TBI, Wounded Warrior James, this coming week!!

Kendra and her mother arrived back home in New Jersey, and they have definitely felt the absence of this amazing Service Dog that they have had for almost her entire life. But both Kendra and her mother are so strong – they fight back their tears with the reminder that Sadie will continue to help someone else and retain the amazing, loving spirit that only Kendra could have instilled in Sadie.

Here are some pictures of the last day they had together. Of course, they will always have visitation rights!!!!

BLESS YOU, KENDRA AND MOM LORI!!!

Experience, Military, Mobility, San Antonio, Texas, Veteran, Wounded Warrior

CONGRATULATIONS JASON, SD CADENCE, AND PAT

CONGRATULATIONS JASON, CADENCE, AND PAT for working so hard to make this dream a reality for Jason!!

A wonderful report from our incredible trainer, Pat, who has been working tirelessly with Wounded Warrior Jason, who is currently in rehabilitation for his physical injuries at the VA, and his now Service Dog, Cadence!!!

Pat writes:

“Cadence had been trained through Service Dog Express over a year ago for an autistic child, but the family had too many issues going on, and decided that their daughter did not need a Service Dog. Laurie trained with them for quite a long time, and Cadence (formerly named Amy), was an absolutely PERFECT Service Dog for this young girl. Cadence passed the ADI Public Access Test (PAT) flawlessly, and Laurie was absolutely amazed by Cadence’s ability to handle the autistic young girl’s behavior. Poor Cadence had to leave the family she had served for so long, but it actually turned out to be a blessing in disguise.

So the WONDERFUL news is that Cadence quickly found the perfect match with Jason on December 5, 2014. He had always wanted a Boxer, and their connection was immediate. His daughter picked her new name, changing it from “Amy” to “Cadence”. But because Jason was in residence at an Audie Murphy Transitional Rehabilitation facility, he was unable to keep her with him in house. Thus, she was welcomed into my home until such time as Jason was able to take her full time.

Keep in mind as you look through the pictures that Cadence came fully trained by Laurie, and since Cadence had already passed the PAT, her transition to Jason was seamless. In order to ensure she was ready to move on to a completely different person and situation as a Service Dog, we conducted several training sessions with Cadence and Jason. She quickly picked up the few new skills she needed, including working with a wheelchair and then a walker that Jason required. It didn’t seem to matter to her that she was now working with an adult male as opposed to a young girl. In fact, she adores Jason! I enabled Cadence and Jason to spend more time together, not formally training, so as to give them more time to get to know each other.

While Cadence had demonstrated all the line item behaviors and skills of the PAT during her training sessions and visits, we ran her through the test just one more time at the Shops at La Cantera and Bass Pro Shop, in San Antonio, on a busy Sunday afternoon. Despite even only having sporadic time with Jason over the past two months, Cadence and Jason still passed the PAT with flying colors. At La Cantera, we took a long walk through the mall, and that day was the very first time Cadence experienced a walker. She is hyper-vigilant watching out for Jason, which is truly amazing and reassuring for Jason.

Next we went to Bass Pro Shop, which was equally as mobbed as La Cantera. The glass elevator fascinated her… Cadence looked out over the store and her head twitched back and forth. The monkeys and other stuffed game animals were of no interest to her! Usually, the dogs Laurie has taken past these stuffed creatures completely freaks the SDIT’s out – so she always had to do careful desensitization with them but not Cadence! In the pictures, she demonstrates her “Watch My Six” move, facing backward to watch behind Jason. That is an amazing task, and adds extra security to Jason while out in public. Cadence performed “stay there” for a girl and worker at Bass Pro to greet and pet her. Then, Cadence performs a “Cover” in front of the walker. She is such a natural!

While Jason is using a walker now, previously he had been non-weight bearing and wheelchair-bound. Also, we took several outings to the grocery store, fast food places, and nice restaurants. It is amazing how comfortable Cadence is in public.”

Service Dog Express would like to personally express their extreme gratitude to Pat for her amazing hard work, willingness to take Cadence in and foster/train her when Jason could not be with her, and do so much training to perfection to ensure that Jason and Cadence will have a long, happy, and fruitful life together!!!!

Finally, ” Chillin’ after a long day” Congratulations to Capt. Jason and Cadence!!!”